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TERMS OF USE

Terms & Conditions

Customer Care

Welcome to our website! These terms and conditions ("Terms") govern your use of our website and the purchase of products from Dirty Fellas Co. ("Brand"). Please read these Terms carefully before using our website or making a purchase. By accessing or using our website and purchasing products, you agree to be bound by these Terms.

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  1. Acceptance of Terms
    By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or make a purchase.

  2. Online Store

    • Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee that the descriptions, colours, sizes, or other product details are entirely accurate, complete, reliable, or error-free. We reserve the right to modify, update, or discontinue any product without prior notice.

    • Pricing and Payments: All prices listed on our website are in the specified currency and are subject to change without notice. We accept payment through authorized payment gateways and reserve the right to reject or cancel any order at our discretion.

    • Order Confirmation: After placing an order, you will receive an order confirmation via email. This email does not guarantee acceptance of your order but serves as an acknowledgement of our receipt. We reserve the right to refuse or limit the quantity of any order.

  3. Shipping and Delivery

    • Shipping: We will make reasonable efforts to process and ship your order within the specified timeframe. However, we are not responsible for any delays or damages caused by third-party shipping carriers.

    • Delivery: The risk of loss and title for products purchased from our website pass to you upon delivery by the shipping carrier. We are not liable for any lost, stolen, or damaged products after delivery.

  4. Returns and Exchanges

    • Return Policy: We accept returns and exchanges within 7 days from the date of delivery, subject to the conditions outlined in our separate Return Policy. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.

    • Refunds: Refunds for returned products will be issued in the original form of payment, excluding any shipping charges or applicable fees. Please allow a reasonable processing time for refunds to be credited.

  5. Intellectual Property
    All content, trademarks, logos, and images displayed on our website are the property of the Brand or their respective owners. You may not reproduce, modify, distribute, or use any of the intellectual property without prior written consent from the Brand.

  6. Limitation of Liability
    To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or the purchase of products, including but not limited to any errors, omissions, or defects.

  7. Governing Law
    These Terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Singapore.

  8. Modifications
    We reserve the right to modify, update, or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any modifications constitutes your acceptance of the revised Terms.

  9. Contact Us
    If you have any questions or concerns about these Terms or our website, please contact us at [contact information].

Wholesale Inquiries

Whole Program

We offer a wholesale program for eligible businesses interested in purchasing our sportswear products in bulk. Wholesale accounts are intended for retailers, distributors, and other authorized resellers.

  1. Eligibility: To qualify for a wholesale account, you must meet our criteria and provide the necessary documentation. We reserve the right to verify the information provided and approve or reject wholesale account applications at our discretion.​

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Wholesale Orders

  1. Minimum Order Quantity: Wholesale orders are subject to a minimum order quantity (MOQ) requirement. The specific MOQ will be communicated to you upon approval of your wholesale account application.

  2. Pricing: Wholesale prices are different from retail prices and are disclosed to approved wholesale account holders only. Pricing is subject to change without prior notice, and all listed prices are in the specified currency.

  3. Order Placement: Wholesale orders can be placed through our designated wholesale ordering system or by contacting our wholesale sales team directly. All orders are subject to acceptance by us, and we reserve the right to reject or modify any order at our discretion.

  4. Payment Terms: Wholesale orders must be paid in full before shipment. We accept authorized payment methods, such as bank transfers or credit card payments. Specific payment terms and instructions will be provided to you upon approval of your wholesale account.

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Wholesale Policies

  1. Product Availability: While we strive to maintain sufficient stock levels, product availability for wholesale orders is subject to availability at the time of order placement. We do not guarantee the availability of any specific product or quantity.

  2. Shipping and Delivery: Wholesale orders are subject to separate shipping and delivery terms, which will be discussed and agreed upon during the order confirmation process. Shipping fees and transit times may vary depending on the destination and order size.

  3. Returns and Exchanges: Our standard return and exchange policies may not apply to wholesale orders. Please contact our team to discuss any issues or concerns regarding returns or exchanges for wholesale purchases.

 

Confidentiality

  1. Non-Disclosure: As a wholesale account holder, you may have access to confidential information, including pricing, product details, and marketing strategies. You agree to keep all such information confidential and not disclose it to any third party without our prior written consent.

  2. Use of Brand Assets: The use of our brand name, logos, product images, or any other intellectual property is strictly limited to promoting the wholesale products purchased from us. Any other use requires our explicit written permission.

 

Termination

We reserve the right to terminate or suspend any wholesale account at any time and for any reason, including violation of these wholesale terms and conditions. Termination of a wholesale account may result in the cancellation of pending orders or outstanding balances.

Privcy & Safety

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our online store ("Platform"). By accessing or using our Platform, you consent to the terms of this Privacy Policy.

  1. Information We Collect:

    • Personal Information: We may collect personal information such as your name, email address, shipping address, billing information, and phone number when you create an account, place an order, or contact us for support.

    • Payment Information: When you make a purchase, we collect payment information necessary to process your order, such as credit card details or other authorized payment methods. However, we do not store your payment information on our servers. All payment transactions are processed through secure third-party payment gateways.

    • Usage Information: We may automatically collect certain information about your use of our Platform, including your IP address, browser type, device type, operating system, and browsing activities. We may use cookies, web beacons, and similar technologies to collect this information.

  2. Use of Information

    • Personalization: We use the information we collect to personalize your experience, process your orders, provide customer support, and communicate with you about your account or our products and services.

    • Order Fulfillment: We may share your personal information with third-party service providers, such as shipping carriers, to facilitate the delivery of your orders.

    • Marketing: With your consent, we may use your email address to send you promotional emails or newsletters about our products, discounts, or special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

  3. Information Sharing

    • Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as website hosting, data analysis, payment processing, or customer support. These service providers are contractually bound to protect your information and use it only for the purposes specified by us.

    • Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  4. Data Security

    • Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

    • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  5. Your Rights and Choices

    • Access and Update: You have the right to access, correct, update, or delete your personal information. You can manage your account information by logging into your account on our Platform or by contacting us directly.

    • Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of our Platform.

  6. Children's Privacy
    Our Platform is not directed to individuals under the age of [insert age]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take appropriate.

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